Patient Flow Engineering & Hospital Operations Improvement
St. Onge Company capabilities in Patient Flow Engineering include applied industrial engineering and operations
research tools (OR/MS) and techniques to provide a systemic view of the complex interdependencies within the hospital to improve patient flow, staff efficiency and patient care outcomes.
Emergency Department Patient Flow Example
Key Patient Flow Engineering Offerings (Department Specific & Hospital Wide)
- Hospital Capacity Management
- Emergency Room Optimization (flow & design)
- No Wait Emergency Department
- Applied Lean Thinking & Queuing Thinking
- Process Mapping of Current State Operations
- Process Assessment and Benchmarking
- Value Stream Mapping of Current State Operations
- Data Analysis of Patient Demand Profile
- Advanced Analytics & Predictive Patient Flow
- Optimization (process and emerging technologies)
- Patient Transport Optimization
- Staff Productivity Benchmarking & Work-Flow Optimization
- Staff Scheduling & Demand Capacity matching
- Discrete Event Simulation Modeling
Testimonials
“The St. Onge Company worked very closely with the ED staff to understand the current state and provided the ED management team with a very thorough overview using data analysis, process mapping and ultimately a discrete event simulation. Their ED simulation model allowed us to quickly and accurately develop future state alternatives and quantify the operational impact. This experience has been very rewarding because it has allowed us to gain a new way of thinking on how to improve patient flow without compromising patient care.”
William J. Steinour, M.D., FACEP
Medical Director, Emergency Department
Gettysburg Hospital / Wellspan Health
“The St. Onge Company was able to quickly and thoroughly understand the detailed inter-relationships in our hospital, quantify potential issues and provide practical solutions. Beyond their data analysis and recommendations, they were able to show our staff that making process changes can have a significant impact on patient flow and their overall experience.”
Charles D. Marley, Jr., D.O., FACEP, MHA
Vice President of Medical Affairs
Gettysburg Hospital / Wellspan Health
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