St. Onge Company’s Jason Gryszkowiec was quoted in a recent Modern Materials Handling article about the challenges of reverse logistics. He talks about how important it is to view the returns process as a part of the whole strategy, instead of just adding it on at the end. Use the link below to read the full article!
“We find that many companies lack a clear strategy and business model for their returns process as a whole,” Gryszkowiec says. “It’s something that they’ve kind of ‘bolted onto’ their other operations without really looking holistically to ensure that the entire program is purposeful and well-designed.”
“Learn where all of costs are within the system and then use that information to identify areas of improvement,” Gryszkowiec says. “Start with the network flows and shipping costs to see if any improvements can be made, then look inside of the four walls at the actual operational processes that receive, process and get returns back into inventory.”
Click here to read the article on the Modern Materials Handling site!
