Our very own Matt Kulp published an article about e-commerce trends in the March/April issue of PARCEL magazine. Matt outlined four steps to meet customer expectations and beat your competition. Use the link below to read the full article!
If you are a shipper that has figured out how to service the world through e-commerce, then you are balancing a range of increasing customer expectations coupled with growing competition fighting for a piece of that pie. You may even lose sleep pondering many things, including how to provide an overall value to your customers greater than your competition by balancing your customer expectations with the costs to meet those expectations.
Click here to read the article!
